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Thank you for shopping at Papa Pia.


Refund & Return/Exchange Policy

  • Any product on sale is not eligible for return or exchange.
  • For returns/exchanges of items that are not on sale, Cash/monetary refunds are not provided.
  • If the product does not fit or you do not like it, you can exchange it within 7 days for a different size.
  • Monetary refund will not be provided.
  • The item must be unused and in the same condition in which you received it. It should be in its original packaging accompanied by a proof of purchase.
  • A reverse pick-up can be arranged at an additional cost of INR 200.
  • Returned items will be examined by the quality check team. Items failing to meet the conditions will not be accepted and returned at your expense. No amount will be reimbursed in this case.
  • Please Note : International orders (ANY ORDER OUTSIDE OF INDIA) are not eligible for returns/exchanges.

Processing Time

  • Any item placed for exchange will take 7-10 business days to be processed.
  • If you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms are applicable for any products purchased with Us.

Interpretation

  • The words with the initial letter capitalized have meanings defined under the following conditions. These definitions will have the same meaning regardless of whether they appear in singular or plural.

Conditions for Returns

  • The following goods cannot be returned:
    • The supply of goods made to your specifications or clearly personalized.
    • The supply of goods that are not suitable for return, deteriorate rapidly, or where the date of expiry is over.
    • The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
    • The supply of goods that are inseparably mixed with other items after delivery.
  • We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

    • You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Papa Pia,
F-475, Sector-63,
Noida, Gautam Buddha Nagar,
Uttar Pradesh, INDIA

  • A reverse pick-up can be arranged at an additional cost of INR 200, if requested.
  • We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.